Thank you to bus pass holders in Darlington

First published: Sunday 31 Jan 2021

The team behind the renewal of thousands of concessionary bus pass holders in Darlington has extended a thank you to the hundreds of people who got in touch with their change of details in a recent call out.

Anyone who holds a concessionary bus pass in Darlington and who has changed their address or contact details in the past five years, can still get in touch with the team by 4 February. This can be done in two ways, either by emailing the team at: or by phone: 01325 405222. Due to Covid restrictions, pass holders are asked not to call into the Customer Contact centre at the Town Hall.

Once the database has been updated, the team can set to work on the next stage in the renewal process of around 14,000 passes which are set to expire at the end of March 2021.

There are approximately 12,000 passes held by people who qualify on age and a further 2,000 passes held by disabled people, some of which have companion entitlement.

Disabled bus pass holders will have their bus pass automatically renewed, so will not need to do anything other than advise the council if their personal details have changed. For holders of concessionary age passes, the renewal will take place online. This will help with Covid restrictions, as it will limit unnecessary face to face contact. 

These pass holders will be able to renew their pass online from 4 March.  More details will be added to the council’s bus pass webpage shortly at 

If anyone is struggling to contact the team, they can ask a close family member or carer to call or email on their behalf.  

Councillor Andy Keir, Darlington Borough Council’s cabinet member for Transport, said:

“We’ve had a great response so far from people who have updated their contact details, many thanks for getting in touch.

“The first stage in this bulk renewal process is almost complete. The next stage will begin from 4 March when we will be asking pass holders to renew online. This will replace the old system where we invited people into the Town Hall to have their photos taken and renew their pass. I’m sure many will have fond, or otherwise, memories of this.

“The new online system will enable people to renew their pass without leaving the comfort of their home. We will be providing a step by step guide nearer the time and will offer help where needed.

“Please make a date in your diary and check the dedicated webpage from 1 March for updates.”

The webpage can be found at:

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